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Mortgage Jobs – Mortgage Centre Canada -Regional Vice President

CIBC Company: Mortgage Centre Canada, a CIBC Company
Title: In-House Broker Service Representative
Years of Experience: 3+
City of Position: Toronto, ON
How should candidates contact us: Apply Online Here

Regional Vice President

Business Unit Description:

CIBC Retail Markets is a full-service retail bank serving more than nine million clients across Canada through 1,073 branches, 3800 ABMs, four telephone banking centres and online banking, as well as through CIBC’s unique banking offer, President’s Choice Financial, a co-venture with Loblaw Companies Limited.

Our more than 22,000 employees, focused on providing excellence in client service, product solutions and relationship-based advice, contribute 59% of CIBC’s net income.
CIBC Mortgages & Lending (CML) provides financing to help customers realise their dreams such as home ownership, home renovation, owning a new car, travelling or topping up their investments.

CML is responsible for the development, distribution, servicing and profitability of various mortgage brands (CIBC Mortgages, Homes Loan Canada, FirstLine Mortgages and PCF Mortgages) as well as CIBC lending products (secured loans and lines of credit based on the equity in your home, overdraft protection, agriculture loans, wholesale automotive loans, and small business lending).

Job Overview:

The purpose of the Regional Vice President for Mortgage Centre Canada (MCC) is to oversee the day-to-day operations of the MCC franchise network. This includes providing assistance on business development, marketing, policy and governance, as well as training tools to help the franchise’s meet their sales and service goals.

1. Franchise Relationship Management

  • Assist franchise owners and agents in the growth and development of their funded volume.
  • Analyze the owners/agents needs and objective
  • Analyze the owners/agents knowledge and skill level
  • Develop a strategy for growth based on needs, knowledge, and skill level.
  • Assist in the implementation of the strategy through training, development of marketing plans, business plans, and advertising strategies.

2. Business Development

  • Assist the franchise owner in the growth and development of the business.
  • Analyze the owners needs and objectives
  • Analyze the owners knowledge and skill level
  • Develop a business plan
  • Assist in the implementation of the business plan as required through training, coaching, assistance/training in recruiting, location determination, process analysis and development
  • Identify and solicit mortgage brokers who fit The Mortgage Centre business profile to join our network as franchisees in areas where additional franchise coverage is needed
  • Understand the MCC franchise agreement in its entirety from both a legal and practical perspective
  • Design implementation/training plans for all new franchise sales to ensure seamless transition to The Mortgage Centre system.
  • Create and maintain a reputation for professionalism and confidentiality in the industry.
  • Present MCC as a positive, profitable, professional organization in the industry

3. Compliance and Governance

  • Reinforce compliance of the Mortgage Centre franchise agreement and MCC Manual among the network
  • Review and approve marketing and advertising
  • Review and approve hiring of agents

4. Strengthen the cohesiveness of the franchise network

  • Coach and mediate between the Franchise owners as required in order to maintain a strong, cohesive, culture.
  • Encourage communication between the franchises
  • Plan and provide regular regional meetings

5. Training and Development

  • Assist in the creation of tools and processes to aid the network’s growth and stability and the sustainability of MCC
  • Employ continuous analysis of the needs of the network and the structure of MCC
  • Develop standards and processes for the structure of the network
  • Develop tools and processes for the network to use in the growth of their business
  • Learn the features, benefits and functionality of the tool or process
  • Develop marketing and training strategy for effective presentation resulting in comprehension of the features, benefits and functionality of the tool or process by the network and subsequent use of the tool or process

6. Vendor Relationship Management

  • Develop and maintain relationships with lenders and suppliers in region
  • Determine the key contacts with each of the lenders and suppliers
  • Arrange for continuous communication from the lenders and suppliers


  • Demonstrated ability to conduct business analysis and determine company objectives
  • Proven ability to develop and execute strategic marketing plans with a focus on clear implementation
  • 3+ years of experience working in the mortgage industry with a focus on sales and people management.
  • Experience with recruiting and selection of employees highly desired
  • Previous experience with meeting planning and facilitation required
  • Prior experience with process analysis and process development required
  • Strong skills in skills in negotiation and mediation methods
  • Basic knowledge of software application including Filogix software highly desirable
  • Strong oral and written communication skills in English to facilitate in preparing communications with the business network, training programs, tools and process development and presentations

Location of Position(s):  Toronto