Mortgage Jobs – Paradigm Quest Inc.: Regional Credit Manager
Company:Paradigm Quest Inc. Position Title: Regional Credit Manager Years of Experience: 5+ years Licenses Required: N/A City of Position: Toronto, ON How should candidates contact us: Please contact: firstname.lastname@example.org
Regional Credit Manager
Title: Regional Credit Manager Dept: Credit Operations Reports to: SVP, Credit Operations Location: Toronto
As a Regional Credit Manager, you’ll be the go-to individual and a key point of contact for our mortgage originators. You will maintain an excellent level of service while meeting priorities within a wide range of mortgage products and a thorough credit knowledge base. You’ll be a key line of contact for escalation issues in the credit teams, provide knowledge and mentorship advice that exceeds expectations, focus on innovative thinking and excellent service while taking ownership of your responsibilities.
Role Specific Accountabilities (include, but not limited to the following):
Oversee higher approval / approval authority using objective and reasoned judgment
Establish and maintain a communication and escalation process for all customer/ vendor issues.
Manage daily workflow
Ensure audit scores meet company standards
Establish and maintain service levels based on an overall business plan
Review Established Processes regularly to ensure validity and effectiveness
Provide recommendations and implement for improvement where required
Train and mentor credit operations team in the execution of core deliverables in a high performance culture
Establish standards of excellence for credit functions and personnel.
Manage the professional development of direct reports including technical, communication and supervisory skills.
Develop and manage communication relationships with internal and external customers in order to facilitate sharing of information
Prepare, distribute and discuss various reports on a regular basis
Ensure and enforce all pertinent regulatory compliance
Ensure service levels expectations are clearly articulated and attained
Proactively anticipate staffing needs for the department
Oversee the implementation of assigned initiatives and manage the change process
Participate as a member of the mortgage team by identifying/ resolving concerns
Educational /Technical Experience:
University/College degree in related field preferred
Minimum 5 years experience performing all underwriting procedures in accordance with established laws and regulations
2 or more years in a leadership role
Working knowledge of Microsoft Word/Access/PowerPoint/Excel
In-depth knowledge of credit risk policies, products and processes
Working knowledge of Internet and Email Applications (Outlook/Outlook Express)
AMP designation/in progress is considered an asset
Leadership and Mentoring attitude and skills
Excellent / Unique written and oral communication skills
Well developed presentation/interactive skills.
Flexible and adaptable / able to multi-task under pressure
Excellent analytical and problem solving skills with attention to detail
Proven ability to meet deadlines
Self-Motivated / proactive mindset
Excellent Relationship Management and team building skills
Sense of humor
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