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Mortgage Career: Compliance Officers, FSCO


Company: Financial Services Commission of Ontario
Position Title: Compliance Officer (3)
Licences or Registrations Required: No
Location of Position: Toronto, Ontario
Applicants may contact:


Compliance Officer (3)

The Financial Services Commission of Ontario (FSCO) is seeking individuals with exceptional customer service and analytical skills and sound knowledge of market conduct/financial analysis principles and methodologies to review, analyze and resolve complaints/allegations and escalated inquiries regarding the business practices and market conduct of financial service institutions and intermediaries in all sectors regulated by FSCO.


As a Compliance Officer, you will:

  • receive and respond to complaints/allegations and/or escalated inquiries about potential misconduct and unfair or deceptive business practices of individuals and companies regulated by FSCO (e.g. insurance companies, mortgage brokerages, mortgage agents/brokers, credit unions, caisses populaires, cooperatives, insurance intermediaries) as well as unlicensed entities
  • determine the nature/severity of the complaint/allegation, analyze business or financial documents to assess the nature of business practices and products and identify/confirm issues and determine level of risk and/or non-compliance with FSCO legislation and regulations
  • perform detailed fact-finding inquiries, desk or on-site market conduct reviews
  • provide technical information, advice and guidance to regulated financial institutions and intermediaries related to the interpretation and compliance requirements of financial services legislation and regulations
  • prepare timely/comprehensive case reports and compliance letters or recommend further investigations or compliance actions
  • conduct sector/company market conduct and/or product reviews to identify systemic or emerging issues and assess risk
  • participate in stakeholder consultation processes to promote a risk-based approach to market conduct regulation and to establish industry cooperation in identifying, proactively preventing and solving marketplace problems


Location: 5160 Yonge Street, Toronto, Ontario        


What we are looking for:

Technical Knowledge of Market Conduct Review Principles/Methods and Experience in the Financial Services Sectors in Ontario:

  • proven excellent knowledge of market conduct reviews, analysis and assessment principles, practices and risk-based regulatory tools, techniques and principles
  • proven comprehensive knowledge/experience related to customer service, business operations, risk management, product development or the distribution of financial products/services primarily within the mortgage brokering, credit union/caisses populaires or other FSCO regulated sectors
  • proven knowledge of accounting or internal audit theory, principles, methods and practices within financial service sectors


Superior Research, Investigative, Analytical, Organizational and Computer Skills, Excellent Judgement and Ability to Interpret Legislation and Policy:

  • proven superior critical thinking, research and investigative skills to assess complaints and gather related information/data from a broad range of sources
  • proven skill/experience in analyzing information, making sound analytical assessment, decisions and recommendations and preparing comprehensive case reports
  • proven ability and experience in interpreting legislation and policies related to the regulated financial services
  • excellent computer skills and knowledge of word processing, spreadsheet, database and specialized financial computer software


Superior Communication, Customer Service and Conflict Resolution Knowledge/Experience:

  • proven superior listening, customer service, oral communication and consultation skills with experience in effectively responding to and resolving unique inquiries/complaints/allegations
  • demonstrated knowledge of writing and editing principles, practices, styles and techniques and proven excellent skill and experience in preparing detailed analytical reports, briefing notes, complex correspondence and draft procedures/processes
  • proven excellent interpersonal skills and knowledge/skill in diffusing and reconciling conflicts and resolving disputes and confrontational situations
  • demonstrated working experience in a fast-paced, high volume, technically complex and customer service role
  • demonstrated ability to participate as an active member of the branch/division team and  engage in consultations with financial services stakeholders

Salary range:  $1, 270.66 – $1, 577.40 per week 

Please visit and enter Job ID 43165 in the Job ID search field to view detailed job information, including instructions on how to apply. Alternatively, you may send your resume by April 4, 2012, to:

Financial Services Commission of Ontario, Human Resources Unit
5160 Yonge Street, 16th Floor
Toronto, ON M2N 6L9

Please use only one method of application (e-mail or mail). Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an Equal Opportunity Employer. Accommodation will be provided in accordance with the Ontario Human Rights Code