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Mortgage Career: Canada Guaranty – Default Management and Claims Officer


Company: Canada Guaranty
Position Title: Default Management & Claims Officer

Are licences or registrations required?  No
Location of Position: Toronto, Ontario
Applicants may contact: Qualified
candidates should e-mail their cover letter and resume to


Default Management & Claims Officer



Canada Guaranty
is currently seeking a Default
Management & Claims Officer
join our growing Toronto team.
Working in a customer-centric environment, the ideal candidate must have effective communication, analytical and problem solving skills, along
with a passion for delivering superior customer service. This position provides support
and assistance to our lender partners in the processing and settlement
of Claims and in Default Management.

At Canada
Guaranty, our performance-driven culture
is built on successful teamwork. If you are a proven team player with a track record of strong performance, we would like to hear from you.


Key Responsibilities

  • Analyze
    and review lender Claim submissions, including all supporting documentation, and prepare Claim packages with recommendation for settlement.
  • Thorough review
    of all underwriting and
    legal documents, as required
    on claims.
  • Manage Claims via the Canada Guaranty Vantage platform and provide
    support to external partners
    with online Claim submissions.
  • Communicate effectively with lenders and other third party partners, both verbally and in writing,
    to provide ongoing updates throughout
    the Claim and Default Management processes.
  • Review
    delinquent files to identify and develop suitable workout solutions that support the
    lender’s objectives, while ensuring all Canada Guaranty guidelines are satisfied.
  • Develop
    and maintain lender relationships to
    support our partners in the area of Loss
  • Ensure
    lenders are knowledgeable about,
    and operate within, the established Canada Guaranty
    and industry guidelines for both Claims and Default Management
  • Assist
    in the management of all general Claims and Loss Management inquiries through
    effective and timely correspondence.
  • Communicate to
    internal partners any business
    trends, market issues or other areas of concern
    that could affect Canada
    Guaranty’s future interests
    or those of our partners.
  • Actively
    participate and contribute to
    the ongoing development of
    strategies, policies and procedures
    for the Loss Management Department.
  • Maintain current information on the competitive practices and industry standards for
    both Claims Processing and Default
  • Participate
    in special projects or
    other duties as assigned.


Required Skills and Experience

  • Experience in any
    or all of the following areas: Claims
    Processing (preferred),
    Default Management, Mortgage Recovery and Collection processes.
  • Knowledge
    of the Mortgage Foreclosure/Power
    of Sale process, including
    legal differences by province, is an asset.
  • Familiarity with the standard
    lender/insurer Underwriting Guidelines, Claims
    Practices, and Homeownership
    Solutions Program is beneficial.
  • Strong
    communication skills, both verbal and written.
  • Problem solving, analytical and investigative skills are essential.
  • Strong
    organizational and interpersonal skills.
  • Establish
    and manage effective working relationships,
    both internally and
  • Manage multiple
    projects and priorities
    within defined time
  • Ability
    to adapt to changes within
    a fast-paced and time-sensitive environment.
  • Presentation skills
    to share information or provide
    training, as required, internally or externally.
  • Team
    oriented with customer
    centric approach and a professional demeanor.
  • Goal oriented
    to support the individual and/or team
    targets as defined by management.
  • Proficient
    in Microsoft Office
  • College Diploma or University degree
    in Business or related
    field preferred.


Position Closing Date

position will be posted until filled.

How to Apply