Mortgage Career: FSCO – Market Intelligence Consultants


Company: Financial Services Commission of Ontario
Position Title: Market Intelligence Consultants
Licences or Registrations Required: No
Location of Position: Toronto, Ontario
Applicants may contact:

Market Intelligence Consultants

Interested in financial services regulation? The
Financial Services Commission of Ontario
established the Market
Intelligence and Analysis Unit (MIAU)
within the Licensing and Market
Conduct Division in order to proactively identify and monitor existing and
emerging trends and risks in the market place as well as provide timely and
relevant information to support evidence-based executive decision making.

MIAU is looking for Market Intelligence
Consultants to perform market intelligence research and analysis
projects/services for the identification and assessment of broad and complex
emerging sector issues or trends and to support evidence-based regulatory
solutions, management information, legislation/policy development.


What can I expect to do in this role?

As a
Market Intelligence Consultant, you will:

  • lead/conduct
    projects for the research, environmental scanning, compilation and analysis of
    market intelligence data and information of sectors, companies and
    intermediaries within five regulated financial service sectors in Ontario (e.g.
    insurance, including life and health, property and casualty, credit
    unions/caisses populaires, cooperatives, loan and trust corporations and
    mortgage brokering)
  • analyze
    industry practices, business developments and consumer product developments in
    all regulated sectors and new company/industry governance, policy and business
  • identify
    emerging sector/industry issues/trends and assess market conduct compliance
    regulatory risks and sector practices which have potential negative impact on
    the protection of the consumer public
  • research
    and analyze market conduct issues, FSCO complaints data and compliance case
    statistics to identify broad trends which may impact public confidence in the
    regulated sectors and prepare comprehensive reports
  • lead/conduct
    analysis of the impact of new, existing and proposed FSCO legislation,
    policies, business plans and programs from a sector perspective to inform and
    strengthen the evidence base for FSCO/division regulatory, legislative and
    policy development initiatives
  • lead/conduct
    consultations with a network of internal and external stakeholders to conduct
    environmental scans and engage in discussion on sector trends/issues that
    impact the effective regulation of the financial service industry in Ontario
  • act as a
    branch/FSCO subject matter expert on financial service sector operations/issues
    in Ontario and provide technical expertise on industry intelligence and risk
  • lead/conduct
    projects for the design, development, implementation and review of market
    intelligence research/analytical models, databases and tools and branch quality
    assurance and continuous improvement systems, processes and methods


Location: 5160
Yonge Street, Toronto, Ontario


How do I qualify?

Experience and Knowledge in the Financial Service Sectors in Ontario:

  • you have proven expert knowledge/experience
    related to business operations, product development, the distribution of
    financial products/services or risk management primarily within the general or
    life and health insurance, mortgage broking or other FSCO regulated sectors


Technical Knowledge in Market Intelligence Research and Risk Analysis:

  • you have advanced knowledge and expertise
    related to the theory, principles, practices and methods of market intelligence
    gathering, research and analysis
  • you have knowledge and expertise in market
    conduct regulation, risk analysis and assessment and risk-based regulatory
    techniques within the regulated financial services
  • you have demonstrated experience in at least
    one of the following areas: market intelligence, competitive intelligence,
    consulting, strategy, environmental scanning (or equivalent macro level
  • you have demonstrated experience related or
    equivalent to a risk function (e.g. risk management, risk assessment or control


of Statistical Research, Quality Assurance and Policy Development Principles and

  • you have proven superior knowledge of
    critical thinking, research, information gathering, statistics and analytical
    techniques and methods
  • you have superior research and investigative
    skills to assess complaint data and market key performance indicators
  • you have extensive knowledge of quality
    assurance principles, methods and processes
  • you have knowledge of policy development and
    assessment methods with experience in identifying/analyzing policy related
    impacts, issues and opportunities
  • you have experience in data management
  • you have demonstrated experience in at least
    one of the following areas: regulation, policy analysis or implementation,
    regulated financial services operations, compliance, risk management or
    internal audit


Project Management, Analytical and Computer Skills:

  • you have excellent project management skills
    to lead and/or conduct multiple market intelligence projects
  • you have deep analytical and
    information-gathering skills to identify and analyze systemic market activity
    and practices across the regulated sectors and assess their implications/impact
    for the division, FSCO, sector industries and the consumer public
  • you have advanced computer skills and
    knowledge of word processing, spreadsheet, database and specialized financial
    computer software
  • you have experience with processes: process
    design, review, implementation or reengineering


Relationship Management, Communication and Consultation Skills:

  • you have excellent relationship management
    and consultation skills with the proven ability to develop/facilitate
    relationships with a broad range of internal and external stakeholders
  • you have excellent oral communication skills
    with demonstrated experience in providing expert advisory services and
    briefings to staff, senior management and the CEO/superintendent
  • you have excellent written communication
    skills with proven experience in producing effective project presentations,
    reports, briefing materials and policy/operational recommendations
  • you have prior experience in at least one of
    the following areas: relationship management, customer experience (internal or
    external), facilitation experience, policy development
  • you have comfort with change or change
    management experience
  • you are a team player, collaborative and
    have leadership capabilities



  • To apply,
    please send your cover letter and résumé, quoting competition FSCO 27/2013.
  • As a result of
    the recently agreed to AMAPCEO collective agreement, a new job evaluation
    system will be implemented on October 1, 2013 and the job code identified in
    this posting is subject to revision in the new job evaluation system, the
    classification level of this position has not yet been determined.

Salary range: $69,279.00 – $88,440.00 

apply online, only, at, quoting Job ID 56098, by August 30, 2013. Faxes are
not being accepted at this time. If
you need employment accommodation, please contact us at to provide your contact
information. Recruitment Services staff will contact you within 48 hours.

Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an equal
opportunity employer. Accommodation will be provided in accordance with the
Ontario Human Rights Code.

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