Financial Services Regulatory Authority of Ontario
April 11, 2019
Toronto, Canada
Job Type
Years of Experience Required
Licenses / Registrations Required?
Degree in law, accounting, commerce, business administration, engineering, mathematics, public policy or a related field
Contact Name
Huston Loke



The Financial Services Regulatory Authority of Ontario (FSRA) is a dynamic, new independent board-governed financial services and pension regulator dedicated to serving the public interest, fostering strong, sustainable, competitive and innovative financial services sectors and strengthening non-securities consumer, member and pension plan beneficiary protections in Ontario. FSRA will regulate property and casualty insurance; life and health insurance (including auto insurance rates); credit unions and caisses populaires; loan and trust companies; mortgage brokers; health service providers (related to auto insurance); and pension plans. We are building an agile, forward-thinking and collaborative culture, and FSRA is committed to encouraging innovation and competition, and promoting market integrity and stability. This is an exciting opportunity to help shape the regulator of the future as FSRA establishes its organization, develops it policy framework and regulatory and consultative processes, and prepares to assume regulatory functions from other agencies in April 2019.

Job Title: Director, Market Conduct
Reports to: EVP, Market Conduct

Purpose of Position:

Accountable for providing leadership in the supervision of Market Conduct related to one or more of the following sectors: Life & Health Insurance, Property and Casualty (P&C) Insurance, Mortgage Brokers, Health Service Providers, or other sectors regulated by FSRA.


Key Responsibilities:

  • Oversees the development and implementation of Market Conduct programs/services/initiatives, including strategies, plans, methods, tools, and processes to effectively oversee one or more of the following sectors: Life & Health insurance, P&C insurance, Mortgage Brokers, Health Service Providers (related to auto insurance claims) and other sectors regulated by FSRA to meet the overall strategic plans and priorities of the department and FSRA’s regulatory mandate.
  • As a member of the FSRA leadership team, contributes to the FSRA strategy and development of tactics, and provides leadership in executive market conduct reviews to deliver on the strategy.
  • Plans and manages the delivery of section programs/services/initiatives; ensuring consistency with overall department and function performance measures, standards, and best practices and integration with overall FSRA directions.
  • Contributes to strategic and effective escalation of conduct matters including, where appropriate, enforcement referrals.
  • Accountable for the planning and management of compliance reviews and related internal and external publications.
  • Works with Policy staff to develop and refine new or existing policy approaches to effective supervision of regulated sectors.
  •    Provides regulatory and sector level program/service/initiative expertise and advice to FSRA management and staff in response to issues and risks to achieving FSRA mandate; providing evidence-based recommendations for change.
  •    Manages the section and its staff to support an environment and culture of service excellence which respects diversity, encourages all employees to work together to achieve results and contribute to a healthy, rewarding and productive working environment where personal and team accountability are key to meeting the mandate of FRSA. Accountable for building a strong team including: hiring, orienting and training of staff, determination of performance standards and conduct of performance reviews, managing employee relations matters.
  • Works with the EVP in developing overall function operational plans and the development and reporting on performance metrics, program effectiveness, risks and impacts related to section and overall FSRA matters.
  • Champions and leads critical change and a new collaborative, forward thinking culture within the section, and works with others to achieve this across the department or sub-function.
  • Promotes and drives innovation and continuous improvement throughout the section and across FSRA related to section programs, services and initiatives.
  • Leads and/or participates on projects within the section / function to represent the section’s interests in program/service/initiative decision making.
  • Develops and manages relationships and consultation with stakeholders impacted by section programs, services and initiatives to identify trends, issues and needs.
  • Works in collaboration with colleagues on department priorities for FSRA.
  • Acts on behalf of the EVP as required.


Education and Experience

  •    Degree in law, accounting, commerce, business administration, engineering, mathematics, public policy or a related field
  • Minimum of eight years’ experience working in or regulating companies in one or more of the following sectors: life and health insurance, property and casualty insurance, mortgage brokers, health service providers, and/or other sectors regulated by FSRA.

Knowledge and Skills

  • Leadership skills and the ability to manage and champion change for a new organizational culture and vision.
  • Management experience
  • Strong written and presentation skills
  • Knowledge of, and skills in regulatory risk assessment and management principles in relation to sectors regulated by FSRA.
  • Skilled in leading stakeholder management and consultations.

Effort – Physical/Sensory DemandsWork involves minimal physical effort normally associated with a corporate office environment. There is flexibility to change work activities, take a break or alter work position.Working Conditions:

  • Normal office environment with no unusual or unpleasant conditions, with periods of high demands requiring long hours.


Interested candidates can contact: Huston.Loke@fsrao.ca

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